Reading Time: 2 minutes Delight is a subjective and emotional reaction to stimuli. “Delightion” of customers is important to our enterprise where Willis (2015) states that it costs six to seven times more to acquire new customers than to retain existing ones and 55% of customers will pay more for better services. Fessenden (2017) ties delight to Walter’s (2011) […]
Reading Time: 4 minutes Research is a considered activity that aims to make an original contribution to knowledge. (Dawson, 2005). The trick to successful user research is, “to know what role user research plays, which methods of research to utilise, and how it benefits your team each step along the way.” (Hayes, 2015). Quality Triangulating popular research methods and […]
Reading Time: 3 minutes The days of the product-focused UX silo habit must be numbered? It tends to be art-directed and under resourced by well intentioned and under qualified practitioners. Universal Experience breaks free of the product silo and explores your enterprise’s existing and future business community – a World-reaching business strategy! So, what do we do? It sounds […]
Reading Time: 2 minutes Perhaps, “winning” is too strong a word? In any case, my relationship with WordPress ended today. I reverted to Dreamweaver. And then I felt shame. Defeat. And I can’t let the little beggar win? So, I played around (fought) and learned (broke) things, which is what I love best about challenges and bending software to […]
Reading Time: 3 minutes Grumbles I don’t like WordPress (WP). It’s clearly a powerful Content Management System and very popular among non-codey types. I like that. What I find difficult is writing the standard and semantic HTML needed to provide a Universal Design (Note 1) and also, if I admit it, my own presentation preferences. For example, using the […]